Returns Policy

We at Reco Heart Ltd hope that you are happy with your purchase.

For reasons of health and hygiene we prefer to have a non-return policy. Please ensure that you study our measuring chart to choose your correct size or ask for any sizing help before you purchase. The Reco Bra® product is a registered post-surgical Class 1 Medical Device. It has been designed to wear against the skin and be used as part of surgical wound care. The bra product also has an antimicrobial application for health protection. We also advise that no skin creams, oils or chemical substances are used directly against the fabric of our product.

Please contact us on orders@recoheart.com if you have any issues or there seems to be a fault with our product.

We allow a cooling off period as outlined by the Consumer Rights Directive of up to 28 days from the date of purchase.

How to send your items back (UK only)

Follow these easy steps:

Email us at orders@recoheart.com to inform us you wish to return an item and the reason for the return. Once confirmed via email, we will then provide you with the returns address.
Make sure the garment has not been worn, tried on, and remains in a resalable condition.
Please ensure you complete and enclose the reverse side of the delivery note. Please circle the returning product on the itemed list. A contact name, daytime telephone number and email address is also required in case we need to contact you about the return.
If you no longer have your delivery note, please include a letter with your name, address, email address, daytime telephone number and invoice reference number – please place this inside your returns parcel ready for the collection, using a suitable padded envelope, mail bag or box so that the returned goods will not damage easily. Please also state why you are returning the item.
Please use Royal Mail ensuring you include sufficient insurance cover for the value of the product and keep your receipt and tracking number. For Royal Mail, choose TRACKED 48 or TRACKED 24 service which provides tracking to destination: https://www.royalmail.com/sending/uk/tracked-48
Please inform us when you have returned the items and email your tracking number to orders@recoheart.com
Once the parcel has been received by our team (which may take up to 7-10 days to process any returns or refunds) we will confirm this to you by email as soon as possible (assuming you have provided your contact details and email address).
Your account will be credited using the original payment method and will show in your account within 14 days.
If you do not receive our email confirmation within 7-10 days of sending your return to us, please email us at orders@recoheart.com so that we can resolve the matter.
For overseas customers please email us to arrange a courier collection with our friendly Reco Heart team, however this will incur a standard parcel returning charge you must pay to include any duties. This charge can be advised by our team. Manufacturing faults must be reported please see the advice under ‘Manufacturing Faults’.

Manufacturing Faults

*Normal wear and tear will not be classed as a faulty item, nor any returns due to any body creams, oils, chemicals used either directly or next to the product.

Returns due to a manufacturing fault have a return span of up to 6 months. It is at Reco Heart Ltd’s total discretion on the returning goods whether a refund or exchange can be given; especially if the return is after the standard 28 days. We may ask you for photographic evidence of the fault in the first instance before returning the bra. Our staff will inspect the fault upon its return before a customer request for a refund can be issued. This is totally dependent on findings of a genuine manufacturing fault. We will always try to provide you with a swift replacement garment by arranging a like for like garment via a courier and a collection for the returning garment in these particular cases. For speed if you are in an urgent hurry to have a replacement garment in your recovery, please place another order from our webstore.

In the unfortunate event that you receive a faulty item, please email the friendly Reco Heart team as soon as possible so we can rectify the issue. You can email us at orders@recoheart.com